Thursday, January 31, 2008

A very bad experience with American Airlines

THURSDAY THIRTEEN
1)My regular readers do know that Ingelin should have been in Oslo by now.
2)She is not.
3)Still in Miami due to American Airlines.
4)She will on my blog tell you what happened
5)and then why you should avoid American Airlines.
6)At least if you are going to Europe.
7)The superviser did not know how much luggage allowed to Europe
8)This was at International Check-in
9)They spent 20 minutes to find out
10)It must be embrassing to have such low standard on personel
11)No excuses given
12)No compensation given
13)"You must write an e-mail" the only answer given - it will come plus bad reputation on a blog

Stay tuned for the full story

PS. Let us show the Big Companies they can not any longer take their customers as granted. Blogging is the strongest free media to tell them and reveal them when they mistreat and deliver bad services and behaviour. So please, when Ingelin have posted her story, deal it with others.
(Traditional medias these days are scared from doing any critisism - they can loose advertising money - free press?)

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19 Comments:

Blogger costa rica said...

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January 31, 2008 5:12 pm  
Blogger Gattina said...

American Airlines ? They are sh...t took it once and had enough for the rest of my life !! Lousy service, lousy food, everything lousy !

January 31, 2008 5:39 pm  
Blogger Sandee (Comedy +) said...

Have a great TT.

January 31, 2008 6:02 pm  
Blogger Maribeth said...

My recent flight to Puerto Rico and back from Mexico was with American. The worst ever!
Sadly, I fear that the fine days of flight are over and we will see more and more of this.

January 31, 2008 7:10 pm  
Blogger d. chedwick bryant said...

I never fly American--I took SAS to Norway, always take Aer Lingus to Ireland, the service is always great --i agree with maribeth though, the glory days are over--

January 31, 2008 8:10 pm  
Blogger TorAa said...

@Gattina: Hope you will comment and support the reveal of big companies bad services. After Ingelins post

Thanks anyway for your comment and support

January 31, 2008 8:55 pm  
Blogger TorAa said...

@Maribeth: It's sad to hear you have had the same experience.
Let us use the Power of blogging. As soon as Ingelin has written and posted her story (that will be on my blog), let's share it with all our blogger friends and let them in tour share it with their friends.
My daughter is a good writer. You remember?:
http://www.ingelin77.blogspot.com/

I think it's very important that we, as consumers , tell the big Companies: We have choices, You are not alone, We are in Power, treat us well or we tell who you are.

For US Companies I do realize it's of uppermost importance, else the US will fall back in a deep "shadow" of it is meant to be: A cradle of innovation.

hugs

January 31, 2008 9:29 pm  
OpenID A. said...

Poor Ingelin seems to have been having a very bad time recently. I do hope that is the last incident.

I do so agree about big business needing to realise a few home truths. Someone needs to tell Ryaniar that they aren't above consumer choice. I think they have taken a step too far with their latest advertisement.

January 31, 2008 9:38 pm  
Blogger TorAa said...

@d. chedwick bryant: Normally I'm the first to excuse a mistake from a service employee. But - when it seems to be a pattern, then we as consumers, must alarm.
Hope you will read my daughters story, on my blog, and then pass it along to all your friends around the Globe. That's the only way such companies management understand the difference between value of good and bad reputation and Gread.

I agree with you: European Airliners are far better than Americans (I only now Air India from Asia - and that is also garbage) - except the extreme low price comapnies. Then you have real trouble and unexpeted cost and lack of services.

Thanks for your comments. My daughter will be stimulated

January 31, 2008 9:45 pm  
Blogger TorAa said...

@a.: I still can't understand how people tells me:
- it's so cheap to go to London form Oslo. Only NOK 1.
and they do believe that is the real cost.
Well with the Ryanair from "Oslo" it at least two hours busdrive. thatæs not for free. Luggage? Hahaha? Is that for free (New slogan: Bring your teethbrush for free (Toothpaste is forbidden, can be explosives) and go to London

Airport taxes included? No
Internet shopping? No
It's a charge for every time you are in contact with them.
And millions are trapped every tear.
Total cost of travelling is not a common known calculation. That's way they live.

On the other side: Most of the Trad Airliners do not what to do.

btw. Hope you will support my daughter whenafter she has written about her AA experiences.

January 31, 2008 10:45 pm  
Blogger One Wacky Mom said...

Tor,
HOw are you? Sorry I hope you aren't upset with me. I'm not working on my blog much right now...just my book and my business and I'm overwhelmed.

If you need to reach me use the email that's attached to this @nucciconsultinggroup.com

Sorry, I've been out of touch with everyone, please forgive me.

January 31, 2008 11:57 pm  
Blogger Fleur de Lisa said...

I will not fly American. They have horrible service. I am so sorry that Ingelin is having such trouble. It is inexcusable.

February 01, 2008 1:06 am  
Blogger OldOldLady Of The Hills said...

The more I hear and read about traveling, the happier I am that I can no longer do any of that!
What an awful thing that your daughter was unable to get on the plane! I look forward to reading the full Horror, my dear Tor!

February 01, 2008 7:41 am  
Blogger Ex-Shammickite said...

I shall take your advice and avoid American Airlines at all cists. But I don't think Air Canada ia any better!

February 01, 2008 5:17 pm  
Anonymous SwordMama said...

Hopefully Ingelin is okay! I'll be back to hear her story! Thanks for all of the traveling tips. :-)

February 01, 2008 10:44 pm  
Anonymous claudie said...

I'll be back to read Ingelin's story! Internet permet de remettre un peu les pendules à l'heure et ça on ne peut pas l'arrêter!

February 01, 2008 11:56 pm  
Blogger Puss-in-Boots said...

Oh, poor Ingelin, how annoying for her.

I have an airline horror story from the news last night. Jetstar (a local airline) flights were grounded at Sydney airport the other night because of very bad storms. The domestic terminal staff made those people go out onto the pavement to sleep because they were going to lock the terminal for the night and the passengers couldn't stay there!

Since when do they put people out on the street because their flights are cancelled? Usually they offer them a hotel for the night...not Jetstar!

February 02, 2008 6:47 am  
Anonymous RennyBA said...

Great way to show Big companies that blogging empowering people - please keep us posted about Ingelin's post!

We have a snow storm in Mariestad, but a lot of nice indoors activities are great too. We've saved rakfisk for next weekend :-)

February 02, 2008 2:38 pm  
Anonymous DianeCA said...

Hey! Sorry to hear the American Airlines is making a mess of them. I apologize on behalf of my whole mother land. I never use AA by the way, but then again I am usually flying out of Oslo. Hope she makes it safe and sound!

February 02, 2008 11:41 pm  

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